The other guy’s “preferred shop”

Most people realize this during the stress and chaos following an accident.

After an accident, one of the first things people hear is a recommendation for a “preferred shop.” Sometimes it comes from the other driver. Sometimes it comes from the insurance company. And while those suggestions may sound convenient, the truth is simple:

the choice is always yours.

In Texas, you are never required to use the repair shop someone else recommends. That includes the shop suggested by the at-fault driver, their insurance adjuster, or even your own insurance carrier.

At Image Auto Body, we believe your vehicle should be repaired based on quality, safety, and long-term value — not based on what is easiest for someone else’s claim process.

Insurance-preferred shops often work inside tight cost controls, which can sometimes prioritize speed and insurer budgets over craftsmanship. Our team takes a different approach. We advocate for the customer first, making sure the repair process protects the structural integrity, appearance, and resale value of your vehicle.

That means:

• proper OEM repair procedures
• accurate damage documentation
• supplements when hidden damage is found
• precise paint matching and blending
• clear communication from estimate to delivery

Most importantly, we make sure you understand your options before any repair work begins.

Whether you were recently involved in a collision in Pflugerville, Round Rock, Georgetown, Manor, or North Austin, our team is here to help you make the best decision for your car—not someone else’s preferred outcome.

Watch Chris explain why choosing the right collision repair shop matters more than many drivers realize.

If you need trusted collision repair after an accident, request a free estimate today and let our team guide you through the process with your best interests first.